Paddle Closed Our Payment Account. Here's What It Means for You

By Anatoly • September 1, 2026

Update — September 4, 2026: Payments are back. We're live on Polar.sh, our new payment provider (a merchant of record, like Paddle was). New subscriptions and renewals are working again. Existing subscribers: your access carried over uninterrupted, and we'll email you before any billing resumes.

Today I received an email from Paddle — the payment provider behind AnkiMCP subscriptions — saying they’ve closed our account effective immediately, after a review. No specific reason was given beyond their standard categories; I’ve asked for details and will update this post if I learn more.

What this means for you, practically

Nothing changes about the service. Hosted Anki, sync, your decks, your data — all unaffected. This is a payments issue, not a service issue.
Existing subscribers: your current paid period stays active in full. Since Paddle can no longer bill, renewals simply won’t be charged until we’re live on a new payment provider — you will not lose access, and you won’t be double-billed later.
New subscriptions are paused until the new provider is up.

What I’m doing

I’m evaluating replacements now (Stripe is the leading candidate) and expect payments to be back within a few weeks. If your subscription lapses in the meantime, I’ll extend it manually — nobody gets cut off because of this.

Small projects get flagged by payment-risk systems all the time, often with no explanation and little recourse. It’s a known hazard of building on a merchant-of-record — I’m writing this partly so the next indie dev who gets this email knows they’re not alone.

Questions? Reply on the community forum or just email support@ankimcp.ai.